Products and Sizing

What is included in a nail set?

The exact contents are listed on each product page. Depending on the set, your package may include press-on nails in multiple sizes and selected application accessories. Always check the product description before ordering.

How do I choose the correct size?

Measure the widest part of each natural nail in millimeters and compare the measurements with the sizing information shown on the product page. When between two sizes, choosing the slightly larger nail and gently filing the sidewalls usually gives a better fit than choosing a nail that is too small.

Can the color look different in person?

We make reasonable efforts to display colors accurately. However, screen settings, lighting, photography, and production variation may cause slight differences.

Are the nails reusable?

Some press-on nails may be reusable when removed carefully and kept in good condition. Reusability depends on the adhesive used, removal method, wear, and care. Adhesive tabs generally make reuse easier than nail glue.

Application and Wear

Should I use adhesive tabs or nail glue?

Adhesive tabs are generally better for shorter wear and easier removal. Nail glue is generally better for a stronger, longer-lasting hold. Follow the instructions supplied with your adhesive and stop use if irritation occurs.

How long do press-on nails last?

Wear time varies based on nail preparation, adhesive type, application, daily activity, water exposure, and individual nail condition. Follow our Application, Removal & Care Guide for the best result.

Can I file or reshape the nails?

In many cases, press-on nails can be gently filed to improve fit or adjust length. File gradually to avoid damaging the finish or decorative elements.

What should I do if irritation occurs?

Remove the product and adhesive, discontinue use, and seek medical advice when appropriate. Avoid using nail products on injured, infected, inflamed, or highly sensitive nails or surrounding skin.

Orders and Shipping

Can I change or cancel my order?

Email lixoapeng92@gmail.com as soon as possible. We will try to help, but changes and cancellations cannot be guaranteed after an order has entered processing or fulfillment.

How long does order processing take?

Most orders are processed within 2–5 business days, excluding weekends and public holidays. High-volume periods, pre-orders, customized items, or address verification may require additional time.

How can I track my order?

When tracking is available, you will receive a shipping confirmation email. You can also visit our Track Order page.

Why has my tracking not updated?

Tracking may take several business days to display the first carrier scan, and updates can pause while a parcel is moving between facilities or countries. Contact us if the parcel is substantially beyond the estimated delivery window.

Will I pay customs duties or import taxes?

International orders may be subject to duties, taxes, brokerage fees, or local charges imposed by the destination country. Unless checkout states otherwise, these charges are the customer's responsibility.

Returns and Problems

Can I return an item?

Eligible unused and unopened items may be returned under our Return & Refund Policy. Because nail products and adhesives are personal-use items, opened, applied, worn, altered, or contaminated products are generally not returnable unless defective or incorrect.

What if my order arrives damaged or incorrect?

Contact us within 7 days of delivery at lixoapeng92@gmail.com. Include your order number and clear photos so we can review the issue.

What if my package is marked delivered but I cannot find it?

Check the delivery area, household members, neighbors, building reception, and carrier notices. Wait up to 48 hours because some carriers scan parcels before final delivery. If it is still missing, contact the carrier and then email us with your order details.