Shipping Policy
Last updated: July 28, 2026
This Shipping Policy explains how orders placed through Fingertip Glimmer are processed and delivered. By placing an order, you agree to the terms below.
Order Processing
Most orders are processed within 2–5 business days, excluding weekends and public holidays. Processing may take longer during product launches, sales, high-volume periods, address verification, pre-orders, or other exceptional circumstances.
Processing time is separate from carrier transit time. You will receive a shipping confirmation email when tracking becomes available.
Estimated Delivery Times
- United States: approximately 7–15 business days after dispatch.
- Other supported destinations: approximately 10–20 business days after dispatch.
These timeframes are estimates, not guarantees. Delivery may be affected by customs, weather, carrier capacity, remote locations, public holidays, local disruptions, or other events outside our reasonable control. The shipping method and estimate displayed at checkout take priority when they differ from the general estimates above.
Shipping Destinations and Charges
Available destinations, shipping methods, and charges are shown at checkout based on the delivery address and cart contents. We may be unable to ship certain products to some locations.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address. Contact lixoapeng92@gmail.com immediately if an address needs correction. We cannot guarantee changes after an order enters processing or fulfillment.
If a parcel is returned because of an incorrect, incomplete, refused, or undeliverable address, the customer may be responsible for reshipping costs and any carrier charges. Original shipping charges may be non-refundable where permitted by law.
Tracking
When tracking is available, it will be sent by email. Tracking can take several business days to display the first scan. Visit our Track Order page for additional guidance.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges. Unless checkout expressly states that these charges are included, they are the customer's responsibility. We cannot control or predict charges imposed by local authorities.
Split Shipments
Items from the same order may be shipped separately. When this happens, you may receive more than one tracking number and packages may arrive on different dates.
Delays
Carrier delays can occur after dispatch. We will provide reasonable assistance, but we do not control carrier operations. Please allow the estimated delivery period to pass before requesting an investigation.
Packages Marked Delivered
If tracking shows delivered but the parcel cannot be located:
- Check the delivery area, mailbox, safe locations, reception, and building management.
- Ask household members and nearby neighbors.
- Review carrier notices and contact the local carrier.
- Allow up to 48 hours because some parcels are scanned before final delivery.
- Email us if the package remains missing.
We may request a carrier case number, identity confirmation, delivery address confirmation, or other reasonable information before reviewing a replacement or refund request.
Lost or Damaged in Transit
Contact us at lixoapeng92@gmail.com if a package is substantially overdue or arrives visibly damaged. Include your order number and clear photos where applicable. Resolutions are reviewed based on tracking, carrier findings, available inventory, and applicable law.
Contact
Shipping questions can be sent to lixoapeng92@gmail.com.