Last updated: July 28, 2026

We want you to feel confident ordering from Fingertip Glimmer. Please review the eligibility requirements and contact process below before returning an item.

Return Window

You may request an eligible return within 14 days after confirmed delivery. A return request must be approved before any item is mailed back.

Return Eligibility

To qualify for a return, the item must be:

• Unused, unworn, unapplied, and unaltered.
• Unopened where a hygiene seal, adhesive package, or protective packaging is present.
• In its original packaging with all included items.
• Accompanied by the order number or other proof of purchase.

Because press-on nails, adhesives, and related accessories are personal-use products, products that have been opened, tried on with adhesive, applied, worn, filed, cut, reshaped, contaminated, or otherwise altered are generally not returnable unless they arrived defective or incorrect.

Non-Returnable Items

• Customized, made-to-order, or personalized nail sets.
• Opened or used adhesives and personal-use accessories.
• Products showing wear, application residue, glue, filing, cutting, or modification.
• Gift cards.
• Items clearly marked final sale, where permitted by law.

This policy does not limit any non-waivable rights available under applicable consumer law.

How to Request a Return

Email lixoapeng92@gmail.com with:

• Your order number.
• The email address used at checkout.
• The item you wish to return.
• The reason for the return.
• Photos when the item is damaged, incorrect, or defective.

If approved, we will provide return instructions and the correct return destination. Items sent without authorization or sent cash-on-delivery may be refused.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable service because we cannot confirm receipt of parcels without delivery evidence.

Original shipping charges are generally non-refundable unless required by law or the return results from our error.

Damaged, Defective, or Incorrect Items

Inspect your order promptly after delivery. Contact us within 7 days of delivery if an item is damaged, defective, or incorrect. Include clear photos of the product, packaging, and shipping label.

After review, we may offer a replacement, refund, store credit, or another appropriate remedy. Minor color differences caused by screens, lighting, photography, or reasonable production variation are not automatically considered defects.

Exchanges

Exchanges depend on eligibility and stock availability. The fastest option may be to return the eligible item and place a new order after the return is approved.

Order Changes and Cancellations

Contact us as soon as possible. We will try to accommodate changes or cancellations, but they cannot be guaranteed after processing or fulfillment has begun. Customized or made-to-order items may not be cancellable after production starts.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow approximately 5–10 business days after refund approval for your bank or payment provider to post the funds.

If more than 15 business days have passed since we confirmed a refund, contact us at lixoapeng92@gmail.com.